Our Total Outsource managed service solution, incorporates everything that a business requires from an operational and strategic perspective and is specifically designed for the business that does not want to employ and manage a fully fledged internal IT resource. It is a monthly fixed cost (based on the user headcount), fixed term partnership.

Total Outsource provides a high level of support for users whenever they need it and professional management and maintenance of infrastructure , hardware or software at no extra cost.

A managed service is all about ownership and our  Total Outsource package is no different. All third party applications and service providers are managed under the terms of existing support arrangements but with RCT Solutions being the single point of contact. Ownership, with the client in control of one source who in turn is solely responsible for the delivery of service to the business.

Our managed service solution, Total Outsource, provides a range of support to all levels of the business from both operational and commercial aspects. This service could range from day-to-day user support provided by our Kampala-based helpdesk through to assisting clients identify new technologies or services that may benefit their business.

The Total Outsource managed service includes:-

  • Unlimited infrastructure support delivered remotely or on site.
  • Unlimited access to helpdesk facilities available 8am - 5pm Monday to Friday for all members of staff.
  • Hardware and Software support and Maintenance (Software upgrades, troubleshooting and Hardware Repairs, part replacements, patch upgrades etc done at no extra cost).
  • Website design, development and management at no extra cost.
  • web hosting.
  • Network design & support.
  • Unlimited consultancy.
  • Unlimited project management.
  • Unlimited Server Support.

The Total Outsource package is a comprehensive package for all IT related needs while at the same time cutting costs related to maintaining an in-house IT resource that may not have broad expertise in all areas I.T.

Benefits of the Total Outsource package

  • Reduce and control operating costs. When you outsource, you eliminate the costs associated with hiring an employee, such as management oversight, training, health insurance, employment taxes, retirement plans, annual paid leave etc.
  • Improve company focus. It is neither practical, nor possible to be a jack of all trades. Outsourcing lets you focus on your core competencies while another company focuses on theirs.
  • Gain access to exceptional capabilities. Your return on investment is so much greater when you outsource information technology to a firm that specializes in the areas you need. Instead of just the knowledge of one person, you benefit from the collective experience of a team of IT professionals.
  • Free internal resources for other purposes. You may have someone in your office that is pretty good with computers or accounting, but most likely these were not the jobs he or she was hired to do. If they are spending time taking care of these things, who is doing what they were hired to do? Outsourcing allows you to retain employees for their highest and best use, rather than wasting their time on things that may take them longer than someone who is trained in these specific areas.
  • Resources are not available internally. On the flip side, maybe you don't have anyone in your company who can manage your IT needs, and hiring a new employee is not in the budget. Outsourcing can be a feasible alternative, both for the interim and for the long-term.
  • Maximize restructuring benefits. When you are restructuring your company to improve costs, quality, service, or speed, your non-core business functions may get pushed aside. They still need to be handled, however, and outsourcing is an optimal way to do this. Don't sabotage your restructuring efforts by failing to keep up with non-core needs.
  • Functions difficult to manage or out of control. This is definitely a scenario when outsourcing to experts can make a big difference.
  • Make capital funds available. By outsourcing non-core business functions, you can spend your capital funds on items that are directly related to your product or your customers .
  • Reduce Risk. Keeping up with technology required to run your business is expensive and time consuming. Because professional outsourced IT providers work with multiple clients and need to keep up on industry best practices, they typically know what is right and what is not. This kind of knowledge and experience dramatically reduces your risk of implementing a costly wrong decision.
  • High quality of staff. Since it's their core competency, outsourced IT vendors look to hire staff with specific qualifications and certifications. You may not know what to look for if you're hiring someone to be on staff full-time, so you may hire the wrong person for the job.
  • Flexibility. RCT Solutions has multiple resources available to them, while internal staff may have limited resources and capabilities.
  • Job security and burnout reduction for regular employees. Using an outsourced IT company removes the burden from your staff who has taken on more than he or she was hired for because "someone needs to do it." You will establish a better relationship with your employees when you let them do what they do best and what they were hired to do.

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